Refund & Returns Policy – SmartStitch Store

At SmartStitch Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may return most new, unworn, and unwashed items within 7 days of delivery for a full refund or exchange. To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• Receipt or proof of purchase is required.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@smartstitch.store.

Non-Returnable Items

• Gift cards
• Sale items (unless defective)
• Items damaged due to misuse or negligence

Shipping Returns

Customers are responsible for return shipping costs, unless the product was defective or incorrect. We recommend using a trackable shipping service to ensure your return reaches us safely.

If you have any questions regarding refunds or returns, please contact us. We’re happy to assist!